AML & KYC Policy

1. Policy Overview

Tourvex Esports Hub is committed to the highest standards of Anti-Money Laundering (AML) and counter-terrorist financing. Although we operate as a software-as-a-service platform for esports communities, we proactively enforce policies to ensure our platform is not used for financial crimes, money laundering, or illegal betting.

2. KYC (Know Your Customer) Procedures

To withdraw funds or receive payouts as a tournament organiser, users must undergo our verification process. This includes providing accurate personal details, a valid email address, and verified banking information. We monitor accounts for suspicious activities and may request further government-issued identification or proof of address if a user's transaction volume exceeds standard thresholds.

3. Prohibited Activities

Tourvex does not support, facilitate, or tolerate any form of real-money gambling, betting, or wagering. Our payment systems are exclusively for software subscriptions, digital store purchases, and legitimate tournament entry fees. Any user found attempting to use the platform for money laundering, structured transactions, or illegal betting will be permanently banned and reported to the relevant authorities.

4. Transaction Monitoring

We work closely with our payment partners (e.g., Flutterwave, Paystack) to monitor transactions for fraud. We use automated systems to detect unusual patterns, such as multiple failed payment attempts, use of mismatched payment details, or unusually high transaction volumes.

5. Reporting Suspicious Activity

If you suspect that an account or organiser is using Tourvex for illicit purposes, please report it immediately to our compliance team at [email protected]. All reports are handled confidentially and investigated thoroughly.