Refund Policy
Understanding how we handle refunds for tournaments and digital goods.
1. Digital Store Purchases
All sales of digital assets, subscription packages, and premium software tools on our platform are final. Because these are digital goods that are activated instantly upon purchase, we cannot offer refunds once a transaction is successfully completed.
2. Tournament Entry Fees
Refunds for tournament entry fees are processed under the following strict conditions:
- Tournament Cancellation: If an organiser cancels a tournament, all paid entrants will receive a full refund automatically.
- Early Withdrawal: If you withdraw from a tournament before the official registration deadline closes, you will receive a refund.
- No-Shows & Disqualifications: If you fail to show up for your match, or if you are disqualified for cheating or breaking the rules, you will not receive a refund.
3. Payment Errors
If you experience a technical error during payment—such as being charged twice for the same item or tournament entry—please contact our support team immediately at [email protected] with your transaction reference. We will investigate and issue a refund for the duplicate charge within 3-5 business days.
4. Processing Time
Approved refunds are typically processed back to your original payment method. Depending on your bank or payment provider, it may take between 3 to 7 business days for the funds to reflect in your account.