Frequently Asked Questions
Got questions? We've got answers.
We offer full refunds for tournament entries if a tournament is cancelled by the organiser. If you withdraw from a tournament prior to the registration deadline, you will also receive a full refund. Unfortunately, we cannot provide refunds if you fail to show up for your match or if you withdraw after the bracket has been generated. For store purchases, digital items are non-refundable once activated.
If your payment has failed or you were charged without receiving your tournament entry or item, please contact our support team immediately at [email protected]. Include your username, the date of the transaction, and any transaction reference numbers. We aim to resolve all payment issues within 24 working hours.
Each tournament has its own specific set of rules provided by the organiser. You can view these on the specific tournament's details page. Furthermore, all participants must adhere to our platform-wide Code of Conduct and standard tournament regulations which can be found on our Tournament Rules page.
Digital top-ups and subscriptions purchased via our store are delivered and activated instantly upon successful payment. In rare cases where there is a delay from the payment gateway, it may take up to 30 minutes. If your top-up hasn't arrived after an hour, please contact support.